Privacy Policy

PRIVACY POLICY

We take your privacy seriously and want to be transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected. We respect your privacy rights and recognize the importance of protecting the information collected about you. Whenever you give us your personal information we will use it in accordance with General Data Protection Regulation (GDPR) and applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete and in any relevant terms and conditions.

Who is collecting your personal data?

The Greek company «360 Holistic Solutions - Happy Teapot» is the controller of the personal data you submit to us and responsible for your personal data under data protection law.

Company’s name «ΚΑΡΑΜΠΑΧΤΣΗΣ Γ. ΠΑΝΑΓΙΩΤΗΣ»

Company’s distinctive title «360 Holistic Solutions - Happy Teapot»

Analipseos 16, 54643, Thessaloniki, Greece

(+30) 6945755072

e-mail: info [at] happyteapot.gr

Why do we use your personal data?

We use your personal data:

•      to manage your purchase online by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
•      to process your payments.
•      to handle complaints about our products.
•      to offer you different payment alternatives.
•      to identify you and to validate that your age is over 16 years.
•      to improve your shopping experience and our services.
•      to send promotional emails about new products, special offers, our news, or other information which we think you may find interesting using the email addresses which you have provided.

What personal data do we collect?

•      Contact information such as name, surname, address, email, number, post code.
•      Account information such as name, surname, address, email, number, post code, date of birth, gender, city, country and username.
•      Payment information and history
•      Order information
•      Shopping history
•      Delivery history
•      Activity log information
•      IP address

What is the lawful basis for processing your data?

We process your personal data, because it is necessary for:

•      the performance of the contract for the sale of goods
•      complying with our legal obligations
•      the pursuit of our legitimate interests

In general, we only rely on your consent as a legal basis for processing in relation to sending direct marketing communications via email. You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

How long do we save your data?

We do not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 10 years.

Who has access to your personal data?

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include delivery, payment and marketing service providers.

We will never pass on, sell, rent or swap our customer data to other organisations for marketing purposes.

We may share your data with governmental bodies, regulators, law enforcement agencies, courts/tribunals, banking institutions, and insurers where we are required to do so:

•      to comply with our legal obligations;
•      to exercise our legal rights;
•      for the prevention, detection, investigation of crime or prosecution of offenders; and
•      for the protection of our employees and customers.

Do we transfer your data outside the European Union?

To deliver our products and services to you, it is sometimes necessary for us to share your data outside of the European Union. This will typically occur when service providers are located outside the European Union or if you are based outside the Union. These transfers are subject to special rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use “standard data protection clauses” which have been approved by the European Commission for such transfers.

How do we protect your data?

We implement appropriate technical and organisational measures to ensure that your personal data are always safe and secure. Our security measures include encryption of data, regular cyber security assessments of all service providers who may handle your personal data, security controls which protect our entire IT infrastructure from external attack and unauthorised access, and internal policies setting out our data security approach and training for employees.

What are your rights?

•      Right to access: You have every right to request information about the personal data we hold on you at any time. You can contact us and we are willing to provide you with your personal data via email.
•      Right to rectification: You have the right to request rectification of your personal data if they are incorrect.
•      Right to erasure (“right to be forgotten”): You have the right to erase any personal data processed by our company at any time except if you have an open order which has not yet been shipped or if you have an unsettled debt with us.
•      Right to restriction of processing: You have the right to obtain from us restriction of processing where you have a particular reason for wanting the restriction (if you object to our legitimate interest, or if your personal data is incorrect, or if you think that the processing is unlawful, or if we no longer need them).
•      Right to portability: Whenever our company process your personal data you have the right to get a copy of your data in a structured, commonly used and machine readable format transferred to you or to another party. This only includes the personal data you have submitted to us.
•      Right to object to processing based on legitimate interest: You have the right to object to processing of your personal data that is based on our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
•      Right to object to direct marketing: You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. It is your choice to opt out from direct marketing.

How can you exercise your rights?

If you wish to exercise any of the above rights, please contact us using the contact details.

If you consider that our company processes your personal data in an incorrect way, please contact us. You also have the right to turn in a complaint to a supervisory authority.

Do we use cookies?

Our website use cookies to collect information. This includes information about browsing and purchasing behaviour. Detailed information is set out in our Cookie Policy.

May we change this privacy policy?

We reserve the right to update or change our Privacy Policy at any time. You should check this Policy periodically. The latest version of the Privacy Policy is always available on our website. We will communicate any material changes to our Privacy Policy, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

Contact Information

If you have any questions about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please e-mail us at: privacy [at] happyteapot.gr.

POLICY COOKIES

1.       What are cookies?

We use cookies to collect information. A cookie is a small text file that is sent from a website and stored on your computer by your web browser while you are browsing. If you use our services, we will assume that you agree to the use of such cookie. Cookies help us remember who you are and other information about your visits. Overall, cookies are essential for the effective operation of our website and to help you shop with us online. 

2.      What types of cookies do we use and for what purpose?

We useessential first – party cookies (such as session, permanent, and traffic log cookies). These cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.This includes information about pages viewed, favourite products or products purchased and your journey around our website.

In addition to our first – party cookies, we use third - party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.

3.       What personal data do our cookies track?

•         Cookie ID
•         IP address
•         Browsinghistory
•         Purchasing behavior
•         If you have an account, we may also connect your cookie ID to your personal data submitted and gathered in relation to your account. 

4.       How long do we save your personal data?

We do not retain your data for longer than necessary for the purposes set out in this Policy.

Data tracked by first – party cookies is only held for 30 days. Furthermore, data from third party - cookies is retained for 26 months.

5.       Who has access to your personal data?

Data that is forwarded to third parties (such as Google Analytics), is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

6.       What is the legal ground for using cookies?

We only rely on your unambiguous consent for using cookies. You have the right to withdraw consent at any time.  Please note that if you withdraw your consent, you will be unable to access certain areas or features of our site.

7.       How do you disable cookies?

You can easily disable cookies using your browser. If you want to handle and delete cookies, please refer to the help and support section on your internet browser for instructions. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.